Support

Email support@mypoolcaddy.com and include your account email, device, and a screenshot when possible. Do not send your password.

You can update your profile, password, privacy, and notification preferences in Account settings. To permanently remove your account and its associated member data, open Account → Security → Delete account.

Include the pool name, event or week, affected member, and expected result. Commissioners can review pool rules and scoring controls from the pool’s Manage page.

If a pick window is close to locking, include “pick deadline” in the email subject and the exact pool name. Support cannot restore a pick that league rules or the commissioner do not allow after lock.